Tidal River

Campsites at Tidal River will be allocated on a first-in first-served basis. Allocation is determined by availability and the preferences you select within your booking request.

Applicants will be notified by email with the result of their request once the allocation process is complete.

Only Tidal River campsites are available using this system. Roofed accommodation and overnight hikes can be booked online at any time.

Yes. 20 powered sites are available in Tidal River Campground. These sites are located on 2nd, 3rd and 4th Avenue. You can select a powered site as your preference on your booking request. These sites are charged at a higher rate than the unpowered sites.

Powered sites vary in size, with the smallest site being 7x8 metres. We will consider the size of your van or tent at the time of allocation. Please provide adequate equipment details on your application.

Sites are allocated on a first in, first served basis. Allocation is determined by availability and the preferences you select within the application.

Site sizes vary, and large sites are in limited supply. If you choose to accept only larger sites, then you may miss out if the larger sites have already been taken. By choosing the minimum site size required for your needs we can allocate that size or any size greater to you.

The more particular you are about the sites you will accept, the less opportunity we will have to meet your needs.

It is generally harder to meet the requirements of a large group than for individual site requests. If you are booking as a group, you will be allocated as a group. Should your group be unsuccessful, individuals in the group can specify (use the "additional requirements" field) that they are happy to accept a site which is separate from the rest of the group in order for the application to be successful.

No, registration is not required when submitting a booking request but you are required to enter your details during the checkout process.

This system is for defined peak season booking periods only.

Outside of defined peak season booking periods, Tidal River campsites can be booked online 12-18 months in advance. Sites are unallocated and you may choose your site on arrival, on a first in, first served basis.

The nights surrounding these dates fall outside of our mandatory booking period. Outside of defined peak season booking periods, Tidal River campsites can be booked online 12-18 months in advance. Sites are unallocated and you may choose your site on arrival, on a first in, first served basis.

The maximum number of vehicles per campsite is two. If you have more than two vehicles an additional campsite must be booked. 

Please call Parks Victoria Customer Service Centre for assistance. Phone 13 1963 within Australia or +613 6145 0211 internationally.

Customer Service Centre hours are 9am – 5pm seven days a week.  

Yes, the application includes an opportunity for you to elect to accept any site available as allocated by Parks Victoria.

If sites become available due to cancellations, online applicants who missed out will be contacted and offered the newly available sites.

No. All peak season applications are final. Parks Victoria will allocate and process your booking shortly after you have applied.

No. Once you have submitted your application it is considered final. Cancellations cannot be made until you receive your allocation, you can then cancel by emailing info@parks.vic.gov.au. Please note that cancellation fees will apply.

Yes. Group applications can be made by adding additional sites to your cart after you enter your initial site request. Only select the 'Request Now' option once all site details have been entered. It is the responsibility of the customer to include contact details and vehicle registration numbers for all sites. Each campsite should be registered with a different contact name. There is a maximum of 10 sites per transaction and if successful a single payment must be made on one credit card.

If you choose to book and pay as a group the main contact person is liable for the payment and must arrange to collect fees from the other members of the group. It is a good idea to make all members of your group aware of the cancellation fees before you agree to book on their behalf.

If you make a booking on behalf of family and friends, it is your responsibility to advise your group which sites have been booked. It is also your responsibility to provide your group with their permit/itinerary details. This will be required to gain entry to the park and campground in the first instance.

Successful group bookings will be allocated sites together. A group application will be either fully successful or unsuccessful. 

If you are prepared to be separated, please indicate in the 'additional requirements' section when you register. 

A 10 per cent discount applies to the base price of powered and unpowered campsites for holders of eligible means-tested concession cards.

The concession discount is available to holders of the following means-tested concession cards:
• Centrelink Health Care Card.
• Centrelink Pensioner Concession card.
• Veterans Affairs Gold Card for All Conditions.
• Veterans Affairs Gold Card War Widow.
• Veterans Affairs Gold Card TPI.
• Veterans Affairs Gold card POW & EDA.

To claim a concession discount the concession card holder must be the named person for the site. For group bookings the concession discount only applies to the site occupied by the concession card holder.

Customers requesting concession rates must be able to produce a valid concession card upon request.

Yes. Payment details are required to submit a booking request. 

Visa and MasterCard are accepted for payment. If you do not have a credit card, pre-paid credit cards are available to purchase at Australia Post. Please make sure the card has sufficient funds to cover your application.

Payment will be processed as soon as your application is successful. A receipt and booking confirmation will forwarded to you by email.

Yes, although cancellation fees apply as follows:

• 30 days or more notice, 50 per cent of total booking amount.
• Less than 30 days notice, 100 per cent of total booking amount.
• Transfers are not permitted.

The itinerary and booking numbers will be provided to successful applicants upon confirmation of your booking and are required to gain entry to the park and campground. For example, park staff ask for your itinerary and booking numbers at park entry and use it to confirm the number of people in your group, fees paid etc.

Yes. It is recommended that prior to submitting an application you review the booking terms and conditions (PDF). 

The information we have provided to assist you with your online booking covers most of the frequently asked questions. If you require additional information, please email us at info@parks.vic.gov.au and we will respond to you as soon as possible.