Contact us

There are many ways you can connect with us. 


By phone

Call 13 1963 within Australia (or +613 6145 0211 international calls). In the event of an emergency, contact 000.

If you would like to find out more about Victoria’s parks but need some help with English, we can assist. All of Parks Victoria’s Information Centre operators are trained to use telephone interpreters and will be happy to take your telephone call.

Parks Victoria welcomes calls through the National Relay Service if you are d/Deaf, hard of hearing and/or have a speech impairment. Choose your access option and provide the number 13 19 63 when asked by the relay officer.

Parks Victoria’s call centre operating hours will be changing from 17 July 2023:

  • Monday to Saturday (including public holidays) from 10am to 4pm
  • Sundays only during peak season from 10am to 4pm (includes Sundays from 1 January to 29 February; and Easter Sunday)


Alternatively please contact us via



For general inquiries email Parks Victoria at


By post

Level 10, 535 Bourke Street
Melbourne Victoria 3000


Interacting with Parks Victoria

The safety and wellbeing of our people is our highest priority. Parks Victoria does not condone or respond to unreasonable, offensive or malicious communication. Aggressive or threatening behaviour towards our staff will not be tolerated.


Social media

Connect with us via facebookInstagram, Twitter and LinkedIn

View our social media guidelines (PDF)


Media enquiries

Visit our Media Centre


Compliments and complaints

Your feedback might be a compliment, a complaint or a suggestion. Whatever it is, your feedback is important and we are listening.

Find out more


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