Legal

Disclaimer

The content of this website is provided for information purposes only. No claim is made as to the accuracy or authenticity of the content of the website. Please note that fees and conditions are subject to change without notice. This website may contain information about activities which due to their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons or it may describe activities which are inherently dangerous.

Information, data and advice on this website is provided on the basis that site users undertake responsibility for assessing the relevance and accuracy of its content. Parks Victoria makes no representations, either expressed or implied, as to the suitability of anything on this website for any particular purpose and the user is responsible for first satisfying themselves by independent enquiry or advice as to the suitability of particular activities or services.

We do not accept any liability to any person:

  • for the information, data or advice (or the use of such information, data or advice) which is provided on this website or incorporated into it by reference;
  • for any interference with or damage to a user's computer, software or data occurring in connection with or relating to this website or its use.

 

If you use automatic language translation services in connection with this site you do so at your own risk. We make no representations, express or implied, as to the accuracy or usefulness of any translation of the information on this website.

We do not sponsor or endorse any material on websites linked from or to this website, including any social media websites that may be linked in any way to this website.

If you have any questions about the content contained within this website - please contact us using our feedback form.

Licencing and Copyright

We encourage the sharing and re-use of information provided on this website. Parks Victoria owns the copyright in all material produced for this website by Parks Victoria.

All material provided on this website is provided under a Creative Commons Attribution 4.0 International licence, except:

  • any images or branding, including the Parks Victoria logo, Victorian Coat of Arms and the Victorian Government logo;
  • content supplied by third parties.

 

Read the full licence. Material obtained from this website must be attributed as - © Parks Victoria 2019 In some cases, a third party may hold copyright in material presented on this website. Their permission may be required to use the material.

We make every reasonable effort to ensure that permission has been obtained for information (including text, images, logos, diagrams and photographs) to appear on this website. If you have legal rights in any information appearing on this website and you believe that those rights have been infringed by this website please contact us immediately.

Volunteers - Terms and Conditions

All volunteers must acknowledge / agree to the following terms and conditions prior to undertaking volunteer activities connected to Parks Victoria.

  1. 1. I understand my role is voluntary and I am not an employee of Parks Victoria.
  2. 2. I will review activity requirements and only participate in those that I am suitable for.
  3. 3. I have declared any relevant medical conditions and I consent to Parks Victoria authorising medical treatment as necessary.
  4. 4. I will actively participate in any necessary training and induction sessions provided and will adhere to Parks Victoria's guidelines and follow all directions provided.
  5. 5. I will participate in a safe manner, following all Occupational Health and Safety policies and procedures and report any accident or injury immediately.
  6. 6. I will remain professional at all times, and respectful of visitors, volunteers and Parks Victoria staff.
  7. 7. I will wear appropriate clothing for the activity as detailed in the volunteer activity information and/or if a uniform is provided, I will wear it upholding Parks Victoria's professional image.
  8. 8. I understand volunteer information I provide is subject to the Parks Victoria Privacy Policy (www.parks.vic.gov.au/privacy), these terms & conditions and may be used to contact me about topics related to volunteer activities with Parks Victoria.
  9. 9. I have the necessary checks, licences and/or competency for required activities as necessary.
  10. 10. I understand I have a duty of care to keep children safe from harm and that I must establish and maintain a child-safe environment during any activities and will report any suspected or disclosed child abuse.
  11. 11. I understand I must have a valid Working with Children Check with details recorded on ParkConnect.
  12. 12. I understand when joining a volunteer activity on ParkConnect the activity organiser has access to some of my registration details including the contact information.
  13. 13. I understand when joining a volunteer group on ParkConnect the group leader will have access to some of my online registration details including contact information.
  14. 14. Parks Victoria has the right to cancel, postpone or remove volunteers if deemed necessary.
  15. 15. I understand that failure to comply with any of these conditions may result in Parks Victoria requesting me to leave.

ParkConnect Terms of Use

The ParkConnect system is operated by Parks Victoria to enable the collection and management of information to support the functions of Parks Victoria. These terms of use describe your rights and responsibilities as a user of the ParkConnect platform (ParkConnect).

General

These terms of use are governed by, and is to be construed in accordance with, the laws of the State of Victoria, Australia. You agree that the courts of the State of Victoria, Australia have non-exclusive jurisdiction with respect to any matter arising from these terms of use or ParkConnect.

If any part of these terms of use is found to be invalid that part may be:

  • Reduced to the extent necessary to make it valid and enforceable, or
  • Severed and the remaining parts of these terms of use enforced.

Agreement

By registering for and using ParkConnect, you agree to these Terms, our Privacy Policy, and any applicable Information Collection Statements/Terms & Conditions notified to you by us through ParkConnect.

You acknowledge that Parks Victoria may contact you utilising the details provided in ParkConnect regarding topics related to the reason you provided your details to Parks Victoria. You acknowledge Parks Victoria may provide relevant information to third parties directly related in the program to fulfil its functions.

We reserve the right to amend these terms from time to time. Amendments will be effective immediately upon notification within ParkConnect and/or our website. Your continued use of ParkConnect following such notification will represent an agreement by you to be bound by these terms as amended.

Information and Security

All information provided by you when you register for ParkConnect must be valid and correct. You must review and update information when appropriate.

Your account and your access to ParkConnect are personal to you and you must not authorise others to use your account. You acknowledge that your ParkConnect login details are confidential. You must ensure that ParkConnect is kept secure from unauthorised access, use or modification, including by keeping your login details secure, secret and confidential.

Authority

If you provide information to Parks Victoria regarding another individual, you represent and warrant that you have authority of that individual to provide this information to Parks Victoria and you have provided them with the relevant information collection statement or activity Terms & Conditions information from Parks Victoria.

If you are using ParkConnect on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to the Terms and by accepting the Terms, and you are doing so on behalf of that organisation (and all references to "you" in the Terms refer to that entity).

General restrictions on use

You must use ParkConnect only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of this platform by any third party. This includes conduct which is unlawful or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive content or disruption to ParkConnect.

You must not:

  • interfere with, damage, disable, overburden or disrupt ParkConnect or the servers and networks that host ParkConnect,
  • circumvent, disable or otherwise interfere with any security-related features of ParkConnect,
  • attempt to gain unauthorised access to any part of ParkConnect, or other accounts, applications, computer systems or networks connected to Parks Victoria, through hacking, password mining or any other means,
  • disassemble, decompile, reverse engineer, or create derivative works or functionally equivalent software from ParkConnect (except to the extent permitted by Division 4A of Part III of the Copyright Act 1968 (Cth)),
  • copy or download, in a systematic manner, any text, graphics, information, designs, data or other content from ParkConnect, or communicate or otherwise distribute such systematically obtained text, graphics, information, designs, data or other content,
  • incorporate ParkConnect in any product to be made available commercially (unless we expressly agree otherwise with you),
  • use ParkConnect in a manner that is fraudulent;
  • impersonate any person or entity for the purpose of misleading others when accessing or using ParkConnect,
  • threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of privacy) of others when accessing or using ParkConnect,
  • directly or indirectly introduce or permit the introduction of any virus, worm, trojan, corrupt data or other malicious code into ParkConnect, or in any other manner whatsoever corrupt, degrade or disrupt ParkConnect, or
  • use ParkConnect in a manner that contravenes any applicable law, including in relation to privacy.

Disclaimer

We provide ParkConnect to enable you to easily engage with Parks Victoria programs.

Although all reasonable care has been taken to ensure the information provided is accurate, we do not warrant or represent that it is free from errors or omissions.

We do not accept any liability to any person:

  • for the information, data or advice (or the use of such information, data or advice) which is provided on this platform or incorporated into it by reference
  • for any interference with or damage to a user's computer, software or data occurring in connection with or relating to this platform or its use.

If you use automatic language translation services in connection with ParkConnect you do so at your own risk. We make no representations, express or implied, as to the accuracy or usefulness of any translation of the information on ParkConnect.

Bookings

Tours and Tickets general conditions

Tickets are available to pre-purchase online for Buchan Cave Tours, State Coal Mine - Wonthaggi, the National Water Sports Centre and at times Seasonal Moorings.

Please select your tickets or tours carefully for these products as refunds and transfers for these tickets are not available.

Camping and accommodation general conditions

Camping Seasons

Peak period rates apply: for all weekend (Fri/Sat) commending Melbourne Cup weekend to the end of February, Melbourne Cup long weekend, December/January school holidays, Labour Day weekend, Easter school holidays and ANZAC Day long weekend (when applicable).

Shoulder period rates apply: weekdays November to the end of April, weekdays and weekends from the 1st of March to the end of April (except for Easter school holidays), and September school holidays.

Off-peak period rates apply: from the 1st of May to the start of the Melbourne Cup weekend (except for September school holidays).

Accommodation Seasons

Peak period rates apply: for the December/January school holiday period, Labour Day weekend and Easter public holiday weekend.

Shoulder period rates apply: from the 1st September to the 30th April, except for December/January school holidays, Labour Day and Easter school holiday period (except for the 4 day Easter public holiday weekend), Queen’s Birthday weekend and July school holidays.

Off-peak rates apply: from the 1st May to 31 August, (except for Queens Birthday weekend and July school holidays).

Camping and accommodation fee schedule is available to download on the Fees and charges page. 

Fees are officially set and revised by legislation relevant to their application. The Victorian Government has a policy of automatically indexing certain fees each year for inflation so that their value is maintained. Although we have sought to make this as accurate as possible, updates and revisions may be necessary.

Bookings, fees and payments

  • Advanced bookings for campsites and accommodation can be made on-line or phone-assisted via the Parks Victoria Information Centre.
  • All online bookings for campsites and accommodation require fees to be paid in full at the time of booking.
  • All bookings and payments are non-transferable.
  • Credit card payments only are accepted for on-line bookings.
  • For phone-assisted bookings, payments can be made by credit card, cheque or money order. If full payment is not received within 14 days the booking will automatically be cancelled.
  • For all bookings made less than 30 days out from the date of arrival full payment is required at time of booking.

 

Booking fee – ballot / booked period

  • A $11.40 administration fee applies for parks which conduct ballots and advance booking releases for defined holiday periods. The administration fee applies only for successful applicants on a per booking basis.

 

Phone Booking Fee for special camping places and overnight hiker permits

  • A $11.40 phone booking fee applies for individuals making bookings for special camping places and overnight hiking. The phone booking fee applies on a per booking basis.
  • A $17.00 phone booking fee applies for groups of 8 or more persons making bookings for special camping places and overnight hiking. The phone booking fee applies on a per booking basis.
  • The phone booking fee does not apply for bookings made by means tested concession card holders and Seniors Card holders.

 

Administration Fee – Phone Assisted Amendments for roofed accommodation.

  • A $11.40 administration fee applies for all phone-assisted booking amendments for roofed accommodation bookings.

 

Additional vehicles

Unless otherwise specified, fees for each campsite include provision for one vehicle in the permit fee. Additional vehicle charges apply for each additional vehicle per night for all permit fee categories. The following combination is included in site fee (unless site dimensions or other limitations are stated when booking, such as “tent only”):

  • 1 car and 1 caravan = 1 vehicle (included in site fee);
  • 1 car and any trailer associated with that vehicle, including a trailer with a boat or dirt bikes etc. = 1 vehicle (included in site fee);
  • 1 RV/Motorhome, and a small car towed by motorhome = 1 vehicle (included in site fee);
  • 1 Campervan = 1 vehicle (included in site fee);
  • Up to 3 motorbikes = 1 vehicle (included in site fee).

 

If the site/campground permits, extra vehicle charge applies when:

  • 1 car and (up to 3) motorbike = 1 additional vehicle;
  • 2 cars and 2 caravans = 1 additional vehicle;
  • 2 campervans = 1 additional vehicle;
  • 4 motorbikes = 1 additional vehicle;
  • 5 motorbikes = 2 additional vehicles;
  • 6 motorbikes = 3 additional vehicles.

 

Campers must be able to contain their equipment within the site dimensions, including vehicle if this is part of the site design.

Non-refundable fees and charges for cancellations, alterations or reduction of stay or occupancies

Non-refundable fees and charges for cancellations, alterations or reduction of stay or occupancies are as follows:  

  • 30 days’ or more prior notice to the booking arrival date, 50% of the applicable fees per night.
  • Less than 30 days’ prior notice to the booking arrival date, 100% of the applicable fees per night.

 

Concession card holders – discount for overnight camping fees only

A 10% per cent discount off the seasonal per night fee for campsites is available for holders of eligible means-tested concession cards. Eligible concession cards include:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concession card
  • Veterans Affairs Gold Card for All Conditions
  • Veterans Affairs Gold Card War Widow
  • Veterans Affairs Gold Card TPI
  • Veterans Affairs Gold card POW and EDA

 

Refunds

  • Full refunds apply if the park or camping area is closed as a result of an emergency or other exceptional circumstance.
  • Requests for refunds must be made in writing within 60 days after the arrival date for the booking period covered by the park closure.

 

Code red fire danger rating days

  • If a park is closed as a result of a Code Red Fire Danger Rating being declared, a refund is available for the booking period applicable during the park closure. This applies to visitors whose scheduled arrival date coincides with a declared park closure, or visitors who are already on-site and their stay is shortened as a result of the park closure.
  • Requests for refunds must be made within 60 days for all or part of the applicable camping or accommodation fees.
  • Where a visitor’s stay has been shortened due to a park closure, they may request a transfer of the remaining booked period to an alternative date as agreed with Parks Victoria.
  • Refunds are limited to camping and accommodation permit fees and exclude any booking administration fees or amendment fees.
  • Refunds or transfers for nights already stayed will not be provided.
  • Refunds will be issued in accordance with Parks Victoria’s existing policy.

 

Fee exemptions for Traditional Owners

Traditional owners who have native title rights under the Native Title Act 1993 (Cth) or recognised traditional owner rights under the Traditional Owner Settlement Act 2010, which include the right to camp, are exempt from paying camping fees when exercising that right.

Traditional owners will still need to book to reserve a site within their agreement areas.

 

For school group camping bookings

  • School Group camping fees apply for bookings made by Primary and Secondary Schools for overnight camping, special camping places, and overnight hiker permits. These fees are a 10% reduction on the seasonal fee for campsites. The relevant per site or per person school group fee applicable to each camping area is listed in the fee schedules.
  • For all bookings made less than 30 days out from the date of arrival full payment is required at time of booking.
  • Licenced tour operators conducting organised activities are eligible for the applicable School Group camping fees where they have been engaged by a Primary of Secondary school to provide an organised activity, and all participants of the group are from that Primary or Secondary School. To be eligible for school group camping fees, Licenced Tour Operators must provide their business name, Tour Operator Licence Number, and name of the participants’ school at the time of placing their booking.
  • Advance booking of campsites require fees to be paid in full within 14 days of booking
  • For all bookings made less than 30 days out from the date of arrival full payment is required at time of booking.
  • All bookings and payments are non-transferable.

 

For school group accommodation bookings

  • Advance booking of accommodation requires a 20% non-refundable deposit of the full applicable fees within 14 days, with the balance of fees due 30 days prior to arrival date.
  • For all bookings made less than 30 days out from the date of arrival full payment is required at time of booking.
  • All Bookings and payments are non-transferable.

 

School Groups cancellation policy

  • Greater than 30 days’ prior notice - 20% of the applicable fees per night.
  • 7 – 30 days’ prior notice, 25% of the applicable fees per night.
  • 1 – 6 days’ prior notice, 50% of the applicable fees per night.
  • During holiday periods where minimum night bookings are required, no refund will be given for part of the booking period.
  • During holiday periods where a Ballot or Advance Booking release is conducted, the non-refundable fees and charges for cancellations will apply once the accommodation or campsite has been allocated.

 

GST

All fees and charges are inclusive of the Australian Goods and Services Tax (GST)

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