Essential Resources
This page brings together key policies and tools Group Leaders may need in specific situations. You do not need to read everything at once. Use this page when questions arise.
Safety and conduct
- Services Victoria - Working with Children Check Services
- Worker Screening Act 2020
- Victorian public sector code of conduct
- The Victorian public sector code of conduct extends to both staff and volunteers. It underpins public sector values, general standards of operation and ethical conduct expected.
Privacy and people management
Privacy and data protection overview
The privacy and data protection overview outlines how volunteer information is handled and protected
Media consent
Volunteers must give consent before their image or story is used publicly. Written consent is recommended. Parks Victoria staff are required to seek consent before volunteer images or stories are used publicly and may contact a group leader to assist with consent where required.
Grievance process overview
Most concerns can be resolved through early, respectful conversations at a local level. If a concern cannot be resolved informally, Parks Victoria’s grievance process provides a clear and confidential pathway for support and escalation.
Reimbursements information
Parks Victoria does not usually reimburse out‑of‑pocket expenses. If reimbursements are offered, this will be clearly communicated in advance. Group‑managed reimbursements are handled separately from Parks Victoria.
Systems and tools
The system used to manage volunteer groups and activities Register or update Group Leader access
Extra support and sector resources
Volunteering Victoria
Victoria’s peak body for volunteering, offering guidance, training and best‑practice resources.
Volunteering Resource Hub
A national library of tools and templates covering incidents, grievances, safety and volunteer management.