Your Role
We support you
We work as a team to protect our parks. To support you, we provide a dedicated contact ranger for every group. This partnership ensures you have expert advice and a direct link to Parks Victoria.
Your contact ranger helps your group by providing:
- Safety advice and supervision to manage risks on-site.
- Guidance on priorities, partnerships and expertise and relevant activities.
- An induction and resources to support your contributions.
- Treat others with courtesy and respect
- Follow safety instructions
- Work cooperatively with the group
- Respect the park, wildlife and cultural heritage
- Listen to feedback and guidance
- Pause the activity if needed
- Speak with the volunteer privately and clearly
- Refer to shared expectations and safety guidance
- Offer support or alternatives where appropriate
- Activity planning and approvals
- Safety questions or incidents
- Volunteer behaviour or wellbeing concerns
- Working with others, permits or specialist activities
- Updating group or group leader details
- ParkConnect access or technical support
- General questions about volunteering systems
Inducting Volunteers
This checklist supports welcoming new volunteers and setting clear, shared expectations. It is a guide, not a form, and does not require signatures.
Supporting Respectful Behaviour
Volunteering works best when everyone feels safe, respected, and included. Group Leaders play an important role in setting a positive tone.
What respectful behaviour looks like
We ask volunteers to:
If concerns arise
Most issues can be resolved early through calm, respectful conversation.
If behaviour affects safety, wellbeing or the group:
If the concern continues, contact your Contact Ranger for support. Rangers can guide next steps and, where needed, support formal processes.
Need a hand? Who to contact
Sometimes it's hard to know who can help you best for additional support. Here's a quick guide.
Contact your Contact Ranger for:
Contact Customer Service on 13 19 63 for:
If you’re unsure where to start, contacting your Contact Ranger is always the right first step.